1. Where are you located?
We are based in Miami, FL and ship across the US and selected international countries.

2. Do you ship internationally?
Yes! We offer international shipping to selected countries. Rates are calculated at checkout.

3. How do I track my order?
Once shipped, you'll receive an email with your tracking number. You can track it via our [Track Order] page.

4. Do you offer refunds or exchanges?
Yes, we accept returns within 14 days. Please check our Refund Policy above for details.

5. My item arrived damaged. What should I do?
We're sorry! Please send a photo of the damage to fashionpet.contact@gmail.com within 48 hours of receiving the package, and we'll resolve it promptly.